Refund policy

Cancellations, Returns & Exchanges

In the unlikely event of the following, we will accept a return or exchange for the same item, provided the item is unused and you contact us within 7 days of delivery.

Eligible for return / exchange

• You received an item different from what you ordered.
• The number of items received differs from the number ordered.
• The item arrived with a quality defect.

*We cannot accept cancellations or exchanges for reasons on the customer's side, such as input errors or duplicate orders.

For return / exchange inquiries, please contact info@acircleofthepeace.com.

• Once we receive and inspect the item and confirm the defect, we will exchange it for the same item, subject to stock availability.
• If no stock is available for exchange, we will issue a refund instead.
• Return shipping costs are covered by us (collect / cash-on-delivery). Please note that if you return an item prepaid, we cannot refund the shipping cost.
• Please return the item within 2 weeks of our return instructions. *If it arrives after the deadline, we may be unable to process your requested handling.

We cannot accept returns or exchanges in the following cases

• Items with the tags removed.
• Items more than 8 days after delivery.
• Returns for the customer's own reasons (not as imagined, wrong size, mis-order, etc.).
• Items that have been used, even once.
• Items damaged or soiled through the customer's handling (including packaging and accessories).
• Sale items.
• Items expressly marked as non-returnable, such as grab bags or limited items.
• Any item judged to show clear signs of use (e.g., perfume or cigarette odor, cosmetic residue, damage, stains).

How to request

1. Within 7 days of delivery, send the following to info@acircleofthepeace.com:
   
   · Full name
   · Address
   · Email address
   · Order number
   · Product name
   · Description of the defect
   · Photo(s) of the defect
   · Whether you want a return or an exchange
   
   *We cannot process your request if any of the above is missing.
2. After we receive your message, our team will review it and guide you through the process.

Prolonged Absence / Incomplete Address

If you are not home

If you are absent at delivery, the carrier will leave a delivery notice. Please arrange redelivery yourself using that notice. If the item cannot be delivered for 7 or more days from dispatch, or if receipt is refused, it will be returned to us once the carrier's storage period (7 days) ends. In that case we cannot re-deliver the same item, so please be sure to receive it within the storage period.

Shipping address

If the registered shipping address is incomplete, the item becomes “address unknown” and is returned. A missing street or building number is especially common, so please double-check when ordering. Delivery may also take longer than usual if the address has no full name. Please enter an accurate address and name.

Re-shipping

We can re-ship returned items; however, the re-shipping cost is the customer's responsibility. Please note that we cannot re-ship or refund items left for more than one month after being returned to us.

A request regarding use

If cancellations due to the customer's circumstances (prolonged absence, incomplete address) occur repeatedly, we may restrict future use of our store. Please be sure to receive your ordered items within the applicable period.