Refund policy

Cancellations, Returns and Exchanges

We accept returns or exchanges only in the cases below. The item must be unused, and you must contact us within 7 days after you receive it.

Cases we accept

You received a different item from the one you ordered.
You received the wrong number of items.
The item has a defect.

We cannot accept cancellations or exchanges for your own reasons, such as ordering by mistake or ordering twice.

Cases we cannot accept

You removed the tags.
8 days or more have passed since you received the item.
Your own reasons (for example, the item looks different from what you expected, the size is wrong, or you ordered by mistake).
You used the item, even once.
You damaged or stained the item, including the package or accessories.
Sale items.
Items marked "non-returnable," such as limited items.
Items that clearly look used (for example, smells of perfume or cigarettes, makeup marks, damage or stains).
You did not pay the customs duties or import taxes, or you refused the package.

How to contact us

Within 7 days after you receive the item, please send the following information to info@acircleofthepeace.com:

Full name
Address
Email address
Order number
Product name
What the problem is
Photos of the problem
Return or exchange

If any information is missing, we cannot accept your request. After we check your email, we will tell you what to do next.

After you contact us

Please do not send the item back before we reply to you.
After we receive the item and check the problem, we will send you the same item. If it is out of stock, we will give you a refund.
We pay the return shipping fee (cash on delivery to us). If you pay the shipping fee yourself, we cannot pay it back to you.
Please send the item back within 2 weeks after we contact you. If it arrives late, we may not be able to accept it.

International Orders: Customs Duties and Refused Packages

For orders outside Japan (except the United States, where you pay duties at checkout), customs duties, import taxes and other carrier fees are not included in the price. You need to pay them when you receive the package.

If you do not pay these fees or you refuse the package, we cannot give a refund or send the item again.
In most cases, the carrier or customs will throw away a refused package, and it will not come back to us.
Before you order, please check the fees with the customs office in your country.

Delivery Problems

If you are not home (orders in Japan)

If you are not home, the carrier will leave a notice. Please use the notice to ask for another delivery. If you do not receive the package within 7 days after we ship it, or if you refuse it, the carrier will send it back to us after their 7-day holding period. In this case, we cannot deliver the same item again, so please receive it within the holding period.

Address problems

If your address is wrong or not complete, the package will come back to us. Please check your address carefully, especially the street number and building number. If there is no full name, delivery may take longer.

Sending the item again

We can send a returned item again, but you need to pay the shipping fee. We cannot send it again or give a refund if one month has passed since it came back to us. This does not apply to international packages that were refused because the duties or taxes were not paid (see above).

Please note

If you cancel orders many times because you were not home or your address was wrong, we may stop you from using our store in the future.